Last updated: 30 September 2026.
About this notice
This notice explains how information is handled through the JD Polman Hotel website at https://www.jdpolman.com/. For questions about a website enquiry, contact our reservation team at reservation.jdpolmanhotel@gmail.com or (+855) 9380 7738.
Hotel address: No.1688, Street Guangdong (St. 92), Sen Sok District, Phnom Penh 120803, Cambodia.
Information you provide
Our room, dining, meeting and event enquiry forms collect your name, email address and the details you choose to provide. Depending on the form, these may include enquiry type, a telephone number, arrival and departure dates, guest numbers, room requirements, organisation, preferred venue, optional messaging details and special requests. The enquiry email also includes the submission page and time.
We use these details to reply to your enquiry and discuss availability, quotations and arrangements. Sending an enquiry does not by itself confirm a reservation. Please do not send passport copies, payment-card information or other sensitive documents through the message field.
Forms and email delivery
The website uses WordPress and Contact Form 7 to process enquiry forms. Enquiries are sent to the hotel reservation mailbox using Brevo for email delivery and Gmail for receipt. These providers process the information needed to deliver and receive those emails.
If your enquiry becomes a reservation or requires further arrangements, ask our reservation team for information about any additional handling of your details.
Analytics, cookies and external services
The website uses Google Analytics through MonsterInsights to understand visits and interactions. The custom enquiry event records successful form submissions by form identifier and business category; it does not include the name, email, telephone number or free-text message as event parameters.
Pages may embed Google Maps or link to external services. Google services may process browser information and use cookies. Read Google’s explanation of information from partner websites for details and available controls. External services have their own privacy notices.
You can manage or delete cookies using your browser settings. Restricting cookies may affect website features.
Questions about storage and your details
Contact reservation.jdpolmanhotel@gmail.com to ask how your enquiry is stored, how long it is retained, or to request access, correction or removal of information you submitted. Include enough information to identify the enquiry, but do not email passport or payment-card details.
This notice covers website enquiries and the website services described above. Please ask the hotel separately about information handled for confirmed reservations, payments or other hotel services.
Changes to this notice
When this notice changes, the updated date will appear at the top of this page.